Terms & Conditions

Due to the customized nature of our products,all orders are non-refundable. Each item is uniquely tailored to the customer’s specifications, making it unsuitable for resale.

Orders sent via postal services may take up to 15 days for delivery. In line with Royal Mail policies, we are unable to initiate any delivery inquiries or claims until this period has elapsed. We are not responsible for delays caused by external shipping carriers.

All design fees must be paid upfront to secure the designer’s time and effort. Design services are non-refundable once work has commenced. Any changes or revisions beyond the initial agreed-upon scope may incur additional fees.

Customers are responsible for reviewing all proofs and approving designs before printing. Once approval is given, we are not liable for any errors, including but not limited to spelling mistakes, incorrect colors, or formatting issues. Please note that colors may appear differently on screens compared to printed materials due to variations in display settings and printing processes.

If an item arrives damaged or is incorrect due to our error, you must notify us within 48 hours of receiving the package. We may require photographic evidence and will assess the issue on a case-by-case basis to determine a resolution.

Orders may only be canceled before production begins. Once printing has started, cancellations are not permitted. Design fees remain non-refundable even if the order is canceled before production.

All designs, unless explicitly transferred in writing, remain the intellectual property of our company. Unauthorized reproduction or use of our designs is prohibited. Additionally, we do not provide vector files to customers under any circumstances.

If you have any questions about this policy, please contact us at: sales@stickalex.co.uk